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Roles
Tech stack
Location
United Kingdom
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote; requires candidate to be based in UK Time Zone (GMT/BST).
- Remote scope
- timezone-limited
- Timezones
- Based in UK Time Zone (GMT/BST)
Role details
Responsibilities
- Leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes.
- Oversees a global delivery organization.
- Drives performance through governance and key metrics.
- Partners with cross-functional teams to support customer success.
- Maintains high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions.
Application
Please mention the word LUCID and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
Trusted automation platform for law firm operations; unifies financial, invoice, time, and data management into a single system of action to shorten billing cycles, reduce write-offs, and unlock firm-wide insights.
- Product
- Cloud-native SaaS platform for law firm operations, unifying financial, invoice, time, and data management with embedded AI, predictive analytics, and integrated payments.
- Industry
- SaaS
Description
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview: The Senior Director, Global Delivery Services leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes. This role oversees a global delivery organization, drives performance through governance and key metrics, and partners with cross-functional teams to support customer success. The position is critical to maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions. Work Arrangement: Remote This role requires the individual to be based in UK Time Zone (GMT/BST)Please mention the word **LUCID** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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