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Roles
Compensation
USD 24 - 28
Expected salary range is $24.00–$28.00 (pay adjusted based on job-related factors). Benefits include health, dental, vision, life and disability insurance; 401(k) retirement program with 6% employer match; 15 days paid vacation per calendar year; 12 paid holidays plus 2 floating holidays.
- Salary period
- hourly
- Location basis
- unclear
Benefits
- Health, dental, vision, life and disability insurance
- 401(k) Retirement Program with 6% employer match
- 15 days of paid vacation each calendar year
- 12 paid holidays plus 2 floating holidays
Tech stack
Required
Nice to have
Location
Columbia, Columbia, Maryland, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Work arrangement: Remote. Evening schedule Monday–Friday based on local time; some weekend shifts throughout the year required.
- Remote scope
- unclear
- Timezones
- Standard schedule Monday–Friday, either 10:00 a.m.–7:00 p.m. or 11:00 a.m.–8:00 p.m. local time., Some weekend shifts throughout the year are required.
- Clearance
- Designated Campus Security Authority
Role details
Responsibilities
- Serve as the primary guide to ensure students stay on track to meet educational goals.
- Connect with new students upon admission acceptance to ensure overall readiness and escalate matters affecting a smooth and successful start.
- Assist students in understanding and completing degree requirements.
- Assist students with appropriate course registration.
- Advise students on university policies and procedures, program requirements, and related academic matters.
- Provide comprehensive outreach to students at risk of not meeting satisfactory academic progress.
- Closely monitor students to proactively identify at-risk scenarios and opportunities to develop, implement, measure, and improve academic success strategies.
- Work closely with university staff to ensure student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
- Cognitively guide students to develop accountability for decisions and understand how decisions impact success.
- Provide proactive guidance on acclimating to a new graduate lifestyle and building supportive personal environments and best practices.
- Empower students to maintain effective connections to the University and its online community of learners.
- Perform other duties as assigned.
- Comply with all policies and standards.
Requirements
- Bachelor's Degree required.
- 3 years of experience working in a service-oriented environment or university setting.
- Strong commitment to education and counseling or coaching skills to keep online students on track.
- Strong problem solving and time management skills.
- Ability to multi-task.
- Excellent verbal and written communication skills.
- Working knowledge of Microsoft Office Suite.
- Ability to successfully resolve student issues from request through resolution.
- Ability to effectively work with multiple databases and student platforms.
- Skilled at connecting and building rapport with students from diverse backgrounds.
- Creative, innovative, able to work independently and in a team environment.
- Self-starter.
- Ability to adapt to new and rapidly changing situations.
- Familiarity with online learning and internet technology is a plus.
Application
When applying, please mention the word TEMPTING and tag RODguMTk4Ljk5LjE0Mw== to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
Founded to support adult learners in achieving academic goals and making a greater impact in their professions and communities; supports students pursuing degrees and certificates online.
- Product
- Online degrees and certificate programs
- Industry
- Education
- HQ
- unclear
Description
Walden University is seeking a Student Success Advisor Evenings to facilitate student success by defining and implementing proactive strategies that help students stay on track for educational goals. The role builds supportive relationships with students, manages day-to-day expectations, advises on university policies and procedures and program/degree requirements, and coordinates with other support teams to address inquiries. Responsibilities include monitoring students at risk of not meeting satisfactory academic progress, outreach to at-risk students, and providing guidance on acclimating to a graduate lifestyle and building supportive environments. The position is a designated Campus Security Authority. Required: Bachelor's Degree and 3 years of experience working in a service-oriented environment or university setting; strong problem solving, time management, multi-tasking, excellent verbal and written communication, working knowledge of Microsoft Office Suite, ability to resolve student issues from request through resolution, and ability to work with multiple databases and student platforms. Evening schedule Monday–Friday either 10:00 a.m.–7:00 p.m. or 11:00 a.m.–8:00 p.m. local time, with some weekend shifts throughout the year required. Preference given to candidates in IL, MN, and MD. This position qualifies for benefits listed by Covista. Application instructions require the word TEMPTING and tagging RODguMTk4Ljk5LjE0Mw== when applying.
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