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Roles
Compensation
- Salary period
- unclear
Tech stack
Required
Nice to have
Location
Sydney
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Fully remote; 5 days/week including occasional weekends; Sydney hours (AEST).
- Remote scope
- timezone-limited
- Timezones
- Sydney hours (AEST)
Role details
Responsibilities
- Respond to customer inquiries quickly and professionally via email, chat, and social channels
- Process returns, refunds, and order amendments
- Escalate issues when needed and keep clear ticket notes
- Participate in team training, QA, and meetings
- Meet daily productivity and quality standards
Requirements
- 1–3 years eCommerce customer service experience
- Strong written English and professional communication
- Experience with Shopify, Gorgias, Cin7, Loop (or similar)
- Reliable, detail-oriented, and great at time management
Application
Please mention the word DISTINGUISHED and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
creating stylish, planet-friendly products that make sustainable living simple and joyful
- Product
- stylish, planet-friendly products
- Industry
- eCommerce
- HQ
- Byron Bay, Australia
- Stage
- fast-growing
Description
Seed & Sprout is a fast-growing Australian eCommerce brand based in Byron Bay, building a warm, collaborative remote team. The role is for a reliable, detail-oriented Customer Service Agent to support customers across email, chat, and social channels. Responsibilities include responding to inquiries, processing orders/returns/refunds/amendments, escalating issues when needed with clear ticket notes, participating in team training and QA, and meeting daily productivity and quality standards. Full-time (5 days/week) with occasional weekends and Sydney hours (AEST); fully remote.
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