View on Remote OK
Roles
Tech stack
Required
Location
São Paulo, São Paulo, São Paulo, Brasil
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote
- Remote scope
- unclear
Role details
Responsibilities
- Guide new Mindbody customers through their software journey from configuration and training to launch
- Lead virtual onboarding sessions
- Gather customer requirements during kickoff calls
- Build out customer sites to match unique goals and business needs
- Troubleshoot software challenges
- Recommend and coordinate additional Mindbody services and products that add value
- Collaborate with Engineering and Product teams to resolve issues
- Share firsthand knowledge of Mindbody products, services, and processes to build trust
- Proactively follow up with customers to ensure engagement, answer questions, and support progress
- Schedule ongoing training sessions to reinforce learning and drive adoption
- Stay current on Mindbody software, industry trends, and best practices through continuous learning
- Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessions
Requirements
- 2+ years of customer service experience in a client-facing role
- Strong English communication skills
- Strong time management skills with ability to prioritize and organize workload effectively
- Experience with training, teaching, or presenting information to individuals or groups
- Comfortable conducting virtual meetings and building rapport on camera via video conferencing tools
- Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity
- Familiarity with database and internet-based software
- Familiarity with Microsoft Outlook, Excel, and Word
- Skilled in online communication tools such as email and chat
- Comfortable with video platforms like Zoom or Google Meet
- Knowledge of current industry practices and technology trends that impact customer success (experience in boutique fitness studio industry is ideal but not required)
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
Enhance wellness through technology by connecting people with inspiring experiences in fitness, wellness, and beyond.
- Product
- platform for intentional living connecting experiences in fitness and wellness (Mindbody and ClassPass brands)
- Industry
- wellness technology
Description
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll PlayYou'll guide new Mindbody customers through their software journey - from configuration and training to launch. Acting as their trusted partner, you'll lead virtual onboarding sessions, gather requirements, and build out their sites to match their unique goals and business needs. You'll troubleshoot challenges, recommend value-added services, and collaborate across teams to ensure every customer feels confident and set up for success.Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessionsGather customer requirements during kickoff calls and configure their software environment to align with their business objectivesIdentify opportunities to recommend and coordinate additional Mindbody services and products that add valueTroubleshoot software challenges and collaborate with Engineering and Product teams to resolve issuesBuild trust and confidence by sharing your firsthand knowledge of Mindbody products, services, and processesProactively follow up with customers to ensure engagement, answer questions, and support their progressSchedule ongoing training sessions as needed to reinforce learning and drive adoptionStay current on Mindbody software, industry trends, and best practices through continuous learningThe Experience You’ll Bring2+ years of customer service experience in a client-facing roleStrong English communication skillsStrong time management skills with the ability to prioritize and organize your workload effectivelyExperience with training, teaching, or presenting information to individuals or groupsComfortable conducting virtual meetings and building rapport on camera via video conferencing toolsAbility to listen actively, ask thoughtful questions, and solve problems with clarity and creativityFamiliarity with database and internet-based software, including Microsoft Outlook, Excel, and WordSkilled in online communication tools such as email, chat, and video platforms like Zoom or Google MeetKnowledge of current industry practices and technology trends that impact customer success experience in the boutique fitness studio industry is ideal but not requiredHave we piqued your curiosity?Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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