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Roles
Compensation
CAD 45000 - 48000
Pay range: 45,000 - 48,000 CAD per year.
- Salary period
- yearly
- Location basis
- Canada (Toronto, Canada and Montreal, Canada listed)
Tech stack
Required
Nice to have
Location
Montreal, Montreal, Quebec, Canada
Work setup
- Employment
- full-time
- Level
- Junior
- Remote policy
- Remote. Schedule: Wednesday to Sunday. Location listed as Montreal, Montreal, Quebec, Canada.
- Remote scope
- unclear
Role details
Responsibilities
- Providing customer support across multiple channels while maintaining our brand voice
- Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
- Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
- Engaging with our community on social media by responding to support inquiries and feedback
- Acting as a Youtooz brand ambassador
Requirements
- +1 years of experience in customer support across multiple channels (email, chat, phone)
- Experience with high-volume & fast-paced customer support
- Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
- Experience with ticketing systems (Zendesk, Jira, Zoho)
- Ability to work independently and efficiently
- Excellent attention to detail
- Passion for customer support and helping others
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Bring the people you already love to watch and keep up with on the internet in real life.
- Product
- Designer toys
- Industry
- unclear
Description
Customer Support Representative. Work arrangement: Remote. Schedule: Wednesday to Sunday. Youtooz creates designer toys. Responsibilities include providing customer support across multiple channels while maintaining brand voice; resolving order-related issues (address changes, refunds, lost shipments, product defects); assisting with internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles; engaging with the community on social media by responding to support inquiries and feedback; acting as a Youtooz brand ambassador. Requirements include +1 years of experience in customer support across multiple channels (email, chat, phone); experience with high-volume & fast-paced customer support; proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace); experience with ticketing systems (Zendesk, Jira, Zoho); ability to work independently and efficiently; excellent attention to detail; passion for customer support and helping others. Bonus points include Bachelor's Degree or higher; written fluency in additional languages; social media support experience (Twitter, Instagram, Reddit); community management experience; strong familiarity with Internet and pop culture.
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