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Roles
Compensation
USD 25 - 27
Competitive hourly rate $25.00-$27.00/hr. Benefits include Medical, Dental, Vision coverage, 401(k) plan with 3% match, Life Insurance, and generous Paid Time Off.
- Salary period
- hourly
Benefits
- Medical, Dental, Vision coverage
- 401(k) plan with 3% match
- Life Insurance
- Generous Paid Time Off
Tech stack
Required
Location
Austin, Texas, United States
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote (U.S.). Fully remote role requiring reliable internet access and ongoing communication via virtual platforms; occasional travel for leadership meetings, in-field shadow sessions, or training as needed.
- Remote scope
- country-limited
- Travel
- Occasional travel for leadership meetings, in-field shadow sessions, or training as needed.
Role details
Responsibilities
- Lead, mentor, and develop Clinical Coordinators; conduct regular 1:1s, performance reviews, and ongoing training refreshers
- Oversee team scheduling, workload balancing, and coverage across markets
- Support onboarding and competency development for new team members
- Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership
- Ensure all appointments meet readiness requirements including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
- Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
- Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
- Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
- Analyze recurring scheduling and readiness barriers and identify trends across markets and coordinators
- Develop preventive strategies and implement workflow updates or SOP improvements
- Support system optimization, automation initiatives, and process refinements in CareStack and Healier
- Partner across multiple departments to ensure seamless patient flow and elevated service delivery
- Serve as an escalation point for complex coordination needs or facility/provider concerns
- Communicate trends, risks, and updates to internal partners and leadership
- Monitor and report team performance and operational health indicators
- Provide weekly insights, prevention actions, and performance updates to leadership
- Ensure accurate documentation standards in CareStack and Healier
Requirements
- 5+ years in dental, medical, or clinical scheduling/coordination
- Minimum 2 years leadership experience
- Experience with CareStack (or similar EMR platforms)
- Experience with Google Suite required
- Strong understanding of medical/dental workflows, pre-med & medical clearance processes
- Strong understanding of insurance verification
- Strong understanding of lab case coordination
- Strong understanding of multi-facility scheduling
- Demonstrated success managing remote teams
- Coaching performance experience
- Implementing process improvements experience
- Excellent communication and relationship-building skills
- Strong organizational and prioritization abilities
- Ability to remain calm and solution-focused in a fast-paced environment
Application
Please mention the word PROLIFIC and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- unclear
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- unclear
Company context
- Product
- Support Operations (Clinical Coordination)
Description
Department: Support Operations. Reports To: Senior Manager, Support Operations. Location: Remote (U.S.). Position Type: Full-Time, Exempt. Position Summary: The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets. This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule. Responsibilities: - Lead, mentor, and develop Clinical Coordinators; conduct regular 1:1s, performance reviews, and training refreshers. - Oversee team scheduling, workload balancing, and coverage across markets; support onboarding and competency development. - Foster a positive, efficient, collaborative culture grounded in service excellence and ownership. - Ensure appointments meet readiness requirements including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case. - Schedule timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols. - Monitor real-time schedule activity and readiness metrics; track cancellations, reschedules, and visit delays; ensure timely escalation and resolution. - Analyze recurring scheduling/readiness barriers (clearance delays, facility responsiveness, lab turnaround); identify trends across markets/coordinators. - Develop preventive strategies and implement workflow updates or SOP improvements. - Support system optimization and automation initiatives and process refinements in CareStack and Healier. - Partner across departments for seamless patient flow; serve as escalation point for complex coordination needs. - Communicate trends, risks, and updates to internal partners and leadership. - Monitor and report team performance and operational health indicators (appointment scheduling accuracy/timeliness, readiness accuracy, reschedule/cancellation rates, medical clearance timeliness, insurance verification compliance). - Provide weekly insights, prevention actions, and performance updates to leadership; ensure accurate documentation standards in CareStack and Healier. Requirements: - 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience. - Experience with CareStack (or similar EMR platforms) and Google Suite required. - Strong understanding of medical/dental workflows, pre-med and medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling. - Demonstrated success managing remote teams, coaching performance, and implementing process improvements. - Excellent communication and relationship-building skills; strong organizational and prioritization abilities; ability to remain calm and solution-focused in a fast-paced environment. Work Environment: Fully remote requiring reliable internet access; ongoing communication via virtual platforms; occasional travel for leadership meetings, in-field shadow sessions, or training. Benefits: Hourly rate $25.00-$27.00/hr; Medical, Dental, Vision coverage; 401(k) with 3% match; Life Insurance; generous Paid Time Off. Application instructions: Please mention the word PROLIFIC and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). Beta feature to avoid spam applicants; companies can search these words to find applicants that read this.
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