View on Remote OK
Roles
Compensation
- Equity
- Employee stock option program
Benefits
- Remote-first work environment (United States)
- Flexible scheduling
- Dedicated technology budget and leading AI platforms
- Rapid learning and professional development opportunities
- Skills-based career progression
- Collaborative globally distributed team environment
- Comprehensive health benefits (medical, dental, vision)
- Retirement benefits (401(k) plan and company match)
- Life insurance (basic, voluntary, AD&D)
- Paid time off (vacation, sick leave, volunteer time, company-observed holidays)
- Family-friendly benefits (maternity, paternity, parental leave)
- Short-term and long-term disability benefits
- Employee stock option program
Tech stack
Required
Nice to have
Location
Chicago, Illinois, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Fully remote work based in the US Mountain or Central time zones; remote-first work environment for employees based in the United States.
- Remote scope
- country-limited
- Timezones
- US Mountain time or US Central time zones
Role details
Responsibilities
- Manage and assist unassigned customer accounts by addressing inquiries and resolving issues
- Ensure partner registrations and referred leads are entered and routed expeditiously
- Respond to customer inquiries via email, phone, and chat with timely and professional resolutions
- Engage with sales or partnership teammates for assigned customers/partners to ensure timely resolution
- Support partners with POS reports, commissions reports, and inventory reports
- Troubleshoot partner issues and provide guidance as needed
- Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
- Provide accurate shipping information to partners and customers for transparency and compliance with legal agreements
- Coordinate logistics for conferences, trade shows, and company-hosted events (vendor communication, travel arrangements, on-site support)
Requirements
- 2-4 years of customer service or account management experience
- Strong verbal and written communication skills
- Proficiency with invoicing tools and shipping logistics platforms is a plus
- Ability to work independently in a remote environment
- Familiarity with order fulfillment and logistics processes is a plus
- Extensive experience working with Salesforce and Slack
- Strong attention to detail and commitment to accuracy; proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data
Application
Please mention the word **DELIGHTFULLY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Making Things Happen, For a World That Works Together.
Description
About Soracom At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. About The Role You will serve as a key member of the team in the Americas. As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. Key Responsibilities Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner. Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution. Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances. Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements. Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams. You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily. Who You Are Relationship builder; enjoys meeting new people and collaborating. Can rapidly create connected trust at all levels of the customer organization. Loves continuously learning about Soracom's products, services, and applications. Works collaboratively with exceptional verbal and written communication skills. Thrives in a fast-paced environment with quick decision-making. Excited to work across time zones and cultures. Comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity. Requirements 2-4 years of customer service or account management experience. Strong verbal and written communication skills. Ability to work independently in a remote environment. Bonus Points If... You also speak Spanish. You have worked with partners before as part of the sales cycle. Location Fully remote work, based in the US Mountain or Central time zones. Benefits Remote-first work environment for employees based in the United States. Flexible scheduling. Access to modern tools, a dedicated technology budget, and leading AI platforms. Opportunities for rapid learning, professional development, and career growth. Skills-based career progression. Collaborative, globally distributed team environment. Comprehensive health benefits (medical, dental, vision), retirement benefits (401(k) plan and company match), life insurance, paid time off, family-friendly benefits (maternity/paternity/parental leave), disability benefits, and employee stock option program. Application instructions Please mention the word DELIGHTFULLY and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Similar jobs
-
Loading similar jobs...