View on Remote OK
Roles
Compensation
28 - 35
$28–$35 per hour; estimated annual earning potential $58,000–$72,000; benefits include flexible part-time scheduling, remote work opportunity, paid training, career development support, collaborative team culture, performance recognition, growth opportunities, professional and supportive work environment.
- Salary period
- hourly
Benefits
- Flexible part-time scheduling
- Remote work opportunity
- Paid training
- Career development support
- Collaborative team culture
- Performance recognition
- Growth opportunities
- Professional and supportive work environment
Tech stack
Required
Nice to have
Location
New York, New York, United States
Work setup
- Employment
- part-time
- Level
- Junior
- Remote policy
- Remote (Remote OK); work comfortably from your preferred location.
- Remote scope
- unclear
Role details
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
- Assist customers with account-related questions and support requests.
- Provide accurate information about products and services.
- Document customer interactions in company systems.
- Escalate complex issues to the appropriate teams.
- Follow customer service procedures and company guidelines.
- Maintain a positive and respectful tone in all interactions.
- Help resolve customer concerns efficiently and effectively.
Requirements
- 1+ year of customer service experience
- Excellent verbal and written communication skills
- Ability to work independently in a remote environment
- Basic computer proficiency
- Strong attention to detail
- Reliable internet connection
- High school diploma or equivalent
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- unclear
Description
We’re looking for a motivated and professional Customer Service Representative to join our remote team. In this role, you’ll assist customers through email, chat, and phone communications while helping create a positive customer experience. This opportunity is ideal for someone who enjoys helping people, solving problems, and working independently in a professional environment.
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