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Roles
Compensation
USD 47000
Base salary range: $47,000 per year. Benefits include health insurance (100% covered for employees, 75% for dependents), dental and vision insurance, life insurance, short- and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise.
- Salary period
- yearly
- Bonus
- Group Bonus Scheme
Benefits
- Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents
- Dental and vision insurance
- Life insurance
- Short- and long-term disability
- 401K with employer match
- 28 days PTO
- Employee Assistance Program
- Group Bonus Scheme
- Generous staff discounts on company products and merchandise
Tech stack
Required
Nice to have
Location
El Segundo, California, United States
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote (US, remote).
- Remote scope
- country-limited
Role details
Responsibilities
- Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner
- Monitor and respond to Youtube comments on brand videos
- Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals
- Facilitate online conversations with customers, inspiring brand advocacy
- Management of relationships with brand advocates
- Monitor and engage in brand related online conversations
- Report on online reviews and feedback from customers and fans
Requirements
- Knowledge and experience of key social platforms - Facebook, Instagram, X/Twitter, YouTube, TikTok
- Excellent communication and collaboration skills
- Friendly, calm, professional approach to customer engagement
- Experience dealing with customers
- A passion for audio and music
- Audio tech knowledge would be an advantage
- Experience with (or at least knowledge of) the family of products
Application
Please mention the word **INTIMACY** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Enrich lives through music by removing barriers to creativity—“we make music easy to make”
- Product
- music technology products
- Industry
- music and audio
Description
Employment Status: Full-time, exempt. Location: US, remote. Base Salary Range: $47,000 pa. The Role: As a Social Support Coordinator, you will assist existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing a professional yet friendly approach and build rapport with advocates and key communities. You will work closely with a UK-based Social Support Manager and a global customer service team to hit social KPIs and strive for improvements, looking for opportunities to innovate and broaden reach. Core responsibilities include: - Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner. - Monitor and respond to YouTube comments on brand videos. - Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals. - Facilitate online conversations with customers, inspiring brand advocacy. - Manage relationships with brand advocates. - Monitor and engage in brand-related online conversations. - Report on online reviews and feedback from customers and fans. What we're looking for: - Knowledge and experience of key social platforms: Facebook, Instagram, X/Twitter, YouTube, TikTok. - Excellent communication and collaboration skills. - Friendly, calm, professional approach to customer engagement. - Experience dealing with customers. - Passion for audio and music. - Audio tech knowledge would be an advantage. - Experience with (or at least knowledge of) the company’s family of products. Benefits: Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents, dental and vision insurance, life insurance, short- and long-term disability, 401K with employer match, 28 days PTO, Employee Assistance Program, Group Bonus Scheme, and generous staff discounts on company products and merchandise. About Us: Focusrite plc is a global music and audio group that develops and markets music technology products. Application instruction: Please mention the word **INTIMACY** and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
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