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Roles
Compensation
Competitive compensation; flexible remote working schedule; training and onboarding support; opportunities for career growth in customer support; performance-based incentives; supportive and collaborative remote team environment.
- Salary period
- unclear
- Bonus
- Performance-based incentives
Benefits
- Competitive compensation
- Flexible remote working schedule
- Training and onboarding support
- Opportunities for career growth in customer support
- Performance-based incentives
- Supportive and collaborative remote team environment
Tech stack
Required
Location
Abu Dhabi, Abu Dhabi, United Arab Emirates
Work setup
- Employment
- part-time
- Level
- Junior
- Remote policy
- Remote work.
- Remote scope
- country-limited
Role details
Responsibilities
- Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
- Provide accurate information about products, services, and processes
- Maintain clear, professional, and empathetic communication
- Assist customers with troubleshooting and resolving common issues
- Identify root causes and guide customers through solutions
- Escalate complex or sensitive cases to appropriate teams
- Document all customer interactions in CRM or support systems
- Track open cases and follow up to ensure timely resolution
- Maintain accurate and up-to-date customer records
- Ensure all responses meet company quality and communication standards
- Handle complaints with professionalism and empathy
- Support continuous improvement by identifying recurring issues
- Work closely with internal teams to resolve customer concerns
- Participate in training sessions and team meetings
- Stay updated on product changes, policies, and procedures
Requirements
- Fluency in Arabic (written and spoken)
- Good English skills
- Strong communication and interpersonal abilities
- Customer-focused mindset with empathy and patience
- Ability to handle multiple tasks in a fast-paced environment
- Basic computer skills and familiarity with digital tools
- Problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Personal computer or laptop with updated operating system
- Quiet and professional workspace
- Familiarity with email, chat tools, and CRM systems (preferred)
Application
Please mention the word **AMICABLE** and tag RMTUxLjI0Ny4yMDkuMTEy when applying to show you read the job post completely (#RMTUxLjI0Ny4yMDkuMTEy).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
- Open source
- unclear
Description
Customer Support Specialist (Arabic) | Remote We are seeking dedicated and customer-focused Arabic-speaking Customer Support Representatives. In this role, you will serve as a key point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a high standard of service across all interactions. Key Responsibilities: 1) Customer Communication: Respond to customer inquiries via email, chat, or phone in Arabic (and English if required); provide accurate information about products, services, and processes; maintain clear, professional, empathetic communication. 2) Issue Resolution: Assist customers with troubleshooting and resolving common issues; identify root causes and guide customers through solutions; escalate complex or sensitive cases to appropriate teams. 3) Case Management: Document all customer interactions in CRM or support systems; track open cases and follow up to ensure timely resolution; maintain accurate and up-to-date customer records. 4) Quality and Service Standards: Ensure all responses meet company quality and communication standards; handle complaints with professionalism and empathy; support continuous improvement by identifying recurring issues. 5) Team Collaboration: Work closely with internal teams to resolve customer concerns; participate in training sessions and team meetings; stay updated on product changes, policies, and procedures. Required Skills and Qualifications: - Fluency in Arabic (written and spoken) and good English skills - Strong communication and interpersonal abilities - Customer-focused mindset with empathy and patience - Ability to handle multiple tasks in a fast-paced environment - Basic computer skills and familiarity with digital tools - Problem-solving skills and attention to detail - Ability to work independently in a remote setting Technical Requirements: - Reliable high-speed internet connection - Personal computer or laptop with updated operating system - Quiet and professional workspace - Familiarity with email, chat tools, and CRM systems (preferred) Application note: Please mention the word **AMICABLE** and tag RMTUxLjI0Ny4yMDkuMTEy when applying (#RMTUxLjI0Ny4yMDkuMTEy).
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