Assembled

Assembled helps customer support teams resolve issues with the right agent, providing the right answer, at the right time. Over 300 industry leaders, including Etsy, Stripe, and Georgia's Department of Human Services, use Assembled’s workforce management and GenAI-powered automation products to make optimal staffing decisions, improve productivity, and reduce wait times. Our co-founder & CTO wrote a post recently on how we're using RAG with Reciprocal Rank Fusion to automate support responses.