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Roles
Compensation
Competitive Monthly Salary; Fully Paid Relocation Package; Monthly Performance Bonus; 1500 Euro Signing Bonus; Fully Paid Training; Health Insurance; And Much More...
- Salary period
- monthly
- Bonus
- Monthly Performance Bonus; 1500 Euro Signing Bonus
Benefits
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...
Tech stack
Required
Nice to have
Location
Bulgaria
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote work from Bulgaria.
- Remote scope
- country-limited
- Relocation
- Fully Paid Relocation Package
Role details
Responsibilities
- Respond promptly to customer inquiries in French via phone, email, and chat.
- Provide technical support and troubleshooting assistance for iRobot devices.
- Guide customers through product features, usage, and maintenance advice.
- Document customer interactions and issue resolutions accurately in the database.
- Collaborate with internal teams to escalate complex technical issues.
- Stay updated on product updates, software changes, and company policies.
Requirements
- Fluency in French (spoken and written) is mandatory.
- English proficiency is a plus.
- Experience in technical support or customer service, preferably in electronics or robotics.
- Strong problem-solving skills and a customer-oriented approach.
- Ability to work independently in a remote setting with excellent time management.
- Familiarity with CRM tools and support software.
- Excellent communication skills and attention to detail.
- Reliable internet connection and a suitable home workspace for remote work.
Application
Please mention the word INTERESTS and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
- Product
- iRobot products customer support
- Industry
- consulting
Description
Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products. Your Role As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products. Key Responsibilities - Respond promptly to customer inquiries in French via phone, email, and chat. - Provide technical support and troubleshooting assistance for iRobot devices. - Guide customers through product features, usage, and maintenance advice. - Document customer interactions and issue resolutions accurately in the database. - Collaborate with internal teams to escalate complex technical issues. - Stay updated on product updates, software changes, and company policies. Additional requirements and preferences - Fluency in French (spoken and written) is mandatory; English proficiency is a plus. - Experience in technical support or customer service, preferably in electronics or robotics. - Strong problem-solving skills and a customer-oriented approach. - Ability to work independently in a remote setting with excellent time management. - Familiarity with CRM tools and support software. - Excellent communication skills and attention to detail. - Reliable internet connection and a suitable home workspace for remote work. Compensation Competitive Monthly Salary; Fully Paid Relocation Package; Monthly Performance Bonus; 1500 Euro Signing Bonus; Fully Paid Training; Health Insurance; And Much More... Application note Please mention the word INTERESTS and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely.
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