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Roles
Compensation
Competitive contractor compensation (no specific salary amount provided).
- Salary period
- unclear
Benefits
- Growth opportunities
- Remote work flexibility within acceptable time zone
- Multicultural team
- Competitive contractor compensation
- Supportive work environment
Tech stack
Required
Location
Rotterdam, Rotterdam, Zuid-Holland, Nederland
Work setup
- Employment
- contractor
- Level
- Senior
- Remote policy
- Remote work; shift 09:00-17:30 CET (Mon-Fri) with +/- one hour margin.
- Remote scope
- timezone-limited
- Timezones
- CET, shift 09:00-17:30 CET between Monday and Friday with +/- one hour margin
Role details
Responsibilities
- Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborate with team members to ensure a seamless customer experience.
- Stay updated with industry changes and company policies to provide accurate and current information to clients.
Requirements
- Minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus.
- Fluent in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
Application
Apply now with your resume in English. Please mention the word EXCEPTIONAL and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
Enable 1 billion business travellers to plan and re-plan their trips by automating travel management.
- Product
- Automating travel management to enable business travellers to plan and re-plan trips
- Industry
- Travel
- Stage
- fast-growing
Description
Are you looking for a new challenge in a dynamic, fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travellers to plan and re-plan their trips by automating travel management? If so, we are looking for you! Join our team and be a part of an innovative company dedicated to revolutionising the travel industry. We provide you with the opportunity to grow and make a real impact, all while working in a collaborative and supportive environment. The selected candidate will join as a contractor, allowing for a dynamic and flexible working arrangement. Shift is for 09:00-17:30 CET between Monday and Friday, with a margin of +/- one hour to fit your schedule. Responsibilities: Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements: Minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. Fluent in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. Team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Why Join Us? Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement. Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world. Competitive Contractor Compensation: We offer a comprehensive compensation package. Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued. Application instructions: Please mention the word EXCEPTIONAL and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
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