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Roles
Compensation
Competitive benefits package including paid holidays and paid time off, medical insurance (health, vision, dental), 401K matching, Flexible Spending Account, and flexible schedules as per business needs. Training and professional certification plans supported.
- Salary period
- unclear
Benefits
- Paid holidays
- Paid time off
- Medical insurance (health, vision, dental)
- 401K matching
- Flexible Spending Account
- Flexible schedules (as per business needs)
- Training and professional certification plans
Tech stack
Required
Nice to have
Location
Colorado
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote
- Remote scope
- unclear
Role details
Responsibilities
- Respond to and resolve user support requests via phone, email, and ticketing systems.
- Troubleshoot application access, user account, workflow, reporting, and system-related issues.
- Create, modify, and maintain user accounts and permissions.
- Track, prioritize, and resolve tickets in accordance with service level requirements.
- Escalate complex technical issues as needed.
- Develop and maintain user guides, FAQs, and training materials.
- Conduct user onboarding and training sessions.
- Support system testing, updates, and ongoing maintenance activities.
Requirements
- 2+ years of Help Desk, Application Support, or Customer Support experience.
- Experience supporting web-based applications or enterprise systems.
- Strong troubleshooting, communication, and customer service skills.
- Experience using ticketing systems and managing support requests.
- Ability to create documentation and train end users.
- Willing to provide three (3) professional references.
Application
Please mention the word AWESTRUCK and tag RMTM4LjIwMS4xMjYuMTgx when applying.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
- Product
- Grants Management System (GMS) support for Federal agencies
- Industry
- unclear
- HQ
- Leesburg, Virginia
Description
Help Desk Specialist to provide Tier 1/Tier 2 support for a Grants Management System (GMS). Primary point of contact for users; troubleshoot system issues; manage support tickets; assist with user access; provide training and documentation support. Key Responsibilities - Respond to and resolve user support requests via phone, email, and ticketing systems. - Troubleshoot application access, user account, workflow, reporting, and system-related issues. - Create, modify, and maintain user accounts and permissions. - Track, prioritize, and resolve tickets in accordance with service level requirements. - Escalate complex technical issues as needed. - Develop and maintain user guides, FAQs, and training materials. - Conduct user onboarding and training sessions. - Support system testing, updates, and ongoing maintenance activities. Required Qualifications - 2+ years of Help Desk, Application Support, or Customer Support experience. - Experience supporting web-based applications or enterprise systems. - Strong troubleshooting, communication, and customer service skills. - Experience using ticketing systems and managing support requests. - Ability to create documentation and train end users. Preferred Qualifications - Experience supporting Grants Management Systems (GMS). - Experience supporting state, local, or federal government clients. - Knowledge of grants administration processes and compliance requirements. - Experience with SaaS or cloud-based applications. Additional Requirement - Candidates must provide three (3) professional references. Benefits - Paid holidays and paid time off. - Medical insurance (health, vision, dental). - 401K matching. - Flexible Spending Account. - Flexible schedules as per business needs. - Training and professional certification plans. Equal Opportunity Employer - Zenius provides equal employment opportunities and complies with applicable non-discrimination laws. Application note - Please mention the word AWESTRUCK and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely.
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