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Roles
Compensation
USD 50000 - 60000
Salary Range: $50,000-$60,000 per year. Benefits include 401(k), Unlimited PTO, and Health Insurance. Remote (100% remote; work from anywhere).
- Salary period
- yearly
Benefits
- 401(k)
- Unlimited PTO
- Health Insurance
- 100% remote (work from ANYWHERE)
Tech stack
Location
Nashville, Nashville, Tennessee, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- 100% remote. Work from ANYWHERE. Source: Remote OK. Work arrangement: Remote.
- Remote scope
- worldwide
Role details
Responsibilities
- Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
- Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
- Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
- Train customers on the use of the software, including best practices and workflow optimization
- Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
- Coordinate collaboratively with internal teams to meet project milestones
- Ensure a smooth transition from implementation to Customer Success
Requirements
- Bachelor's degree - Nursing Informatics degree a PLUS
- 2+ years software implementation experience
- Prior experience in a healthcare or health IT environment strongly preferred
- Project Management
- Critical thinking and problem-solving
- Strong time management and organization
- Excellent verbal and written communication
- Customer Service mindset and focus
- Curiosity and self-motivation
- Confidence and resilience
Application
Please mention the word VIGILANCE and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
- Product
- Software for maintaining employee competencies for health systems and hospitals
- Industry
- SaaS Healthcare software
- Stage
- fast-growing
Description
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
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