View on Remote OK
Roles
Compensation
- Salary period
- unclear
Tech stack
Required
Nice to have
Location
Florida, Florida, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote
- Remote scope
- timezone-limited
- Travel
- Travel
Role details
Responsibilities
- Triaging Zendesk tickets, emails or any other reported errors and issues
- Investigating and Troubleshooting reported issues
- Documenting errors, root cause, severity and level of business impact
- Issue solution and/or escalating the issue to the correct IT department for efficient resolutions
- Communications with the submitters, clients, end users and product owners
- Assist with Portal Registration
Requirements
- 1–3 years of experience with CRM, Data Input, MDNAV or Portal
- Basic understanding of CRM, Operational processes
- Experience troubleshooting issues, performing minor updates and executing workflows
- Familiarity with COR, Clinical or Operational processes and Workflows
- Ability to work independently and use critical thinking skills to resolve issues
- Strong problem-solving skills
- Excellent verbal and written communication skills
Application
Please mention the word SUCCESSFULLY and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
Optimize care from diagnosis and discovery through recovery to improve safety, quality, and affordability of healthcare.
- Product
- Specialty care management services and technologies for health plans and employers
- Industry
- Healthcare
Description
Who We Are: TurningPoint Healthcare Solutions is a leader in advanced clinical and technology-enabled complex condition management. Position Summary: The Applications Support Associate coordinates issues identified and reported to the Tech ops team for operational facing applications such as: CRM, Data, MDNAV and Portal. This role focuses on troubleshooting and triaging requests and items to the technical staff assigned to resolve issues related to these applications and ensuring that efficient resolution or escalation is completed. Roles and Responsibilities: - Triaging Zendesk tickets, emails or any other reported errors and issues - Investigating and Troubleshooting reported issues - Documenting errors, root cause, severity and level of business impact - Issue solution and/or escalating the issue to the correct IT department for efficient resolutions - Communications with the submitters, clients, end users and product owners - Assist with Portal Registration Preferred Skills: - 1–3 years of experience with CRM, Data Input, MDNAV or Portal - Basic understanding of CRM, Operational processes - Experience troubleshooting issues, performing minor updates and executing workflows - Familiarity with COR, Clinical or Operational processes and Workflows - Ability to work independently and use critical thinking skills to resolve issues - Strong problem-solving skills - Excellent verbal and written communication skills TurningPoint Healthcare Solutions is an Equal Opportunity Employer. Please mention the word SUCCESSFULLY and tag RMTM4LjIwMS4xMjYuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjYuMTgx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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