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Roles
Compensation
Competitive salary commensurate with experience; health benefits; equity stake; home office and professional development support.
- Salary period
- unclear
- Equity
- Equity stake in a mission-driven company at an early and consequential stage
Benefits
- Health benefits
- Remote-first with flexibility
- Home office support
- Professional development support
- Equity stake in a mission-driven company at an early and consequential stage
- Clear path to VP/COO as the organization scales
Tech stack
Location
Redwood City
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote OK; Work arrangement: Remote; Remote-first with flexibility.
- Remote scope
- unclear
Role details
Responsibilities
- Oversee Finance and Accounting Functions as a management layer above a fractional finance team (controller, AP/AR, and grants specialist), ensuring accuracy, timeliness, and alignment with organizational priorities; own the relationship with a fractional CFO and hold the function accountable to deliverables
- Oversee HR Services by managing the relationship with an HR services provider; ensure payroll, benefits administration, compliance, and employee relations run smoothly; escalate issues appropriately; serve as internal escalation point for people operations matters
- Own Team Operations as point of contact for expense policy, offsite logistics, budget questions, and day-to-day operational matters; ensure the team has clear answers
- Support Executive Bandwidth by shielding the CEO's time from operational and administrative workstreams; prepare briefings and follow-up documentation for high-priority external meetings
- Own State Credentialing and Provider Enrollment by overseeing a credentialing team; ensure deadlines for credentialing, licensure, and provider enrollment are met in each new state market; maintain a tracker for licensing status, renewal timelines, and market readiness
- Lead Market Activation by owning end-to-end operational path from contract execution to first patient encounter in each new market; coordinate across clinical, legal, and BD to remove blockers and keep go-live timelines on track
- Drive Payer Readiness by producing briefings, readiness assessments, and market entry playbooks for the CEO to use in health plan conversations
- Build for Replication so each market entry produces a playbook that makes the next one faster
Requirements
- 7+ years of experience in operations, chief of staff, strategy, or healthcare administration
- Demonstrated experience in payer operations, Medicaid managed care, provider enrollment, or value-based contracting
- Experience managing or overseeing finance functions, comfortable holding a controller, AP/AR team, or fractional CFO accountable to deliverables
- Experience overseeing HR services or people operations, including vendor management, compliance, and employee relations
- Experience navigating multi-state regulatory or licensing environments in healthcare
- Exceptional judgment about what needs attention and what doesn't; manage up and manage vendors without creating noise for the CEO
- Strong written and verbal communication; able to produce a payer-facing brief and an internal ops memo in the same week without losing altitude
- Comfortable with the pace and ambiguity of a small, high-growth organization
- Preference for owning processes end-to-end, surfacing risks and breakages early, generating hypotheses, testing rapidly, and iterating with feedback (preference for former founders)
- Excellent communication skills, client-ready
- Experience with a dual-entity structure (MSO/PC or similar) is a strong plus
- Prior chief of staff experience at a startup, health tech, or mission-driven organization is a strong plus
Application
Please mention the word FAITH and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). Applications reviewed on a rolling basis; strong candidates will be invited for a paid one-week pilot instead of an extended interview loop.
- Deadline
- rolling basis
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
Design care that works for moms who are historically underserved, transforming lives through evidence-driven outcomes.
- Product
- Maternal healthcare care delivery
- Industry
- Healthcare
Description
At Malama, moms are our north star. We meet moms where they are, in real lives not ideal patient scenarios, and we design care that works for those who are historically underserved. Our Care Navigators and doulas show up as co-conspirators, not service providers — delivering presence, confidence, and calm, and treating every mom as a capable, whole person whose instincts matter. We're outcomes-driven in the truest sense: we generate evidence from every interaction, change what isn't working when the data tells us to, and measure success by whether we're transforming lives, not just completing encounters. We step into the gap for moms, for each other, and for the communities we serve — and if that's the kind of work that gets you out of bed, then this role is for you. We are seeking a Chief of Staff to work directly with our leadership team at a pivotal moment in Malama's growth. This role is two things in equal measure: the operational backbone that keeps our organization running, and the market activation engine that gets Malama contracted, credentialed, and delivering care in new states. You will oversee the finance and HR functions that keep us compliant and well-run, and own the payer operations work that makes us scalable. If you move fluidly between vendor oversight and health plan strategy and you're passionate about equitable maternal health, then this role is for you. Role Responsibilities: • Oversee Finance and Accounting Functions • Oversee HR Services • Own Team Operations • Support Executive Bandwidth • Own State Credentialing and Provider Enrollment • Lead Market Activation • Drive Payer Readiness • Build for Replication
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