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Roles
Compensation
USD 48000 - 54000
Anticipated salary range (US only) of $48,000 to $54,000 annual base salary with on-target annual commission of $2,000 to $6,000. Benefits include Medical, Dental, Vision; 401K with company matching; PTO and unlimited sick days; remote work; paid maternity and paternity leave.
- Salary period
- yearly
- Location basis
- US only
- Bonus
- On target annual commission of $2,000 - $6,000
Benefits
- Medical, Dental, and Vision insurance options
- 401K with company matching
- PTO
- Unlimited sick days
- Remote Work
- Paid maternity and paternity leave
Tech stack
Required
Nice to have
Location
New Orleans, Louisiana, United States
Work setup
- Employment
- full-time
- Level
- Junior
- Remote policy
- Remote work; candidates from Central or East Coast required.
- Remote scope
- country-limited
- Timezones
- Candidates from Central or East Coast required
Role details
Responsibilities
- Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success.
- Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership.
- Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations.
- Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success.
- Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations.
- Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience.
- Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement.
- Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success.
- Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness.
- Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce.
- Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through.
- Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape.
Requirements
- BA/BS degree.
- Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role.
- Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner.
- Demonstrated ability to build credibility and relationships with customers and internal stakeholders.
- Strong analytical, problem-solving, and critical-thinking skills.
- Comfortable interpreting data and translating findings into meaningful recommendations.
- Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions.
- Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.).
- Highly organized with the ability to manage multiple priorities and deadlines.
- Detail-oriented, self-motivated, and eager to learn new skills and concepts.
- Strong sense of ownership and accountability.
- Adaptable and comfortable working in a fast-paced, evolving environment.
- Positive attitude and collaborative team-player mentality.
Application
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- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
We’re feeding the world’s curiosity by providing research technology that helps customers post questions and get answers from real people to build business strategies confidently publish research, accurately measure the impact of digital advertising, and more.
- Product
- Digital media measurement and advertising effectiveness via Lucid Measurement platform; programmatic marketplace research technology platform.
- Industry
- Research technology (ResTech)
- HQ
- Stockholm, Sweden
Description
Cint is a pioneer in research technology (ResTech). The Measurement Customer Success Team serves as strategic partners to customers throughout their measurement journey, combining analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve business objectives. Responsibilities: - Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success. - Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership. - Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations. - Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success. - Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations. - Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience. - Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement. - Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success. - Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness. - Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce. - Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through. - Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape. Qualifications: - BA/BS degree. - Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role. - Strong communication skills with proven ability to explain complex, technical, or data-driven concepts clearly and concisely. - Demonstrated ability to build credibility and relationships with customers and internal stakeholders. - Strong analytical, problem-solving, and critical-thinking skills. - Comfortable interpreting data and translating findings into meaningful recommendations. - Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions. - Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.). - Highly organized with ability to manage multiple priorities and deadlines. - Detail-oriented, self-motivated, eager to learn new skills and concepts. - Strong sense of ownership and accountability. - Adaptable and comfortable working in a fast-paced, evolving environment. - Positive attitude and collaborative team-player mentality. Preferred Qualifications include knowledge of the digital media ecosystem, experience in advertising technology/market research/media measurement/customer success, experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer or similar platforms, market research coursework, working knowledge of statistical concepts and research methodology, and experience presenting insights to customers/stakeholders or supporting enterprise customers.
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