Zendesk

Zendesk is a SaaS B2B company, we serve more than 145,000 paid customer accounts, we operate worldwide and we have all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance. We are looking for a PRINCIPAL ENGINEER to focus on Scalability of our Talk Product. Talk is a complex real-time voice application that needs to be robust, scalable and maintainable. You will use your knowledge and experience in making the service resilient through improving observability, defensive programming, and graceful degradation. You should be an expert in our main stack Ruby/Rails and Javascript, and able to contribute to multiple large complex codebases based on these technologies. As for your impact, you will break new ground, set long term priorities and coordinate problem solving across multiple teams, with company-wide impact.