View on Remote OK
Roles
Compensation
USD 15
15
- Salary period
- hourly
- Location basis
- approved states (remote)
- Bonus
- Monthly performance bonuses for those who qualify (up to $6 per hour); bonus potential up to $6/hr.
Benefits
- Monthly performance bonuses for those who qualify (up to $6 per hour)
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
- Safe, respectful, and inclusive work environment
Tech stack
Required
Location
Draper, Remote
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Remote; train and work remotely from approved states (Utah, North Carolina and Texas). Training: three weeks, 10AM–5PM MST (M-F).
- Remote scope
- country-limited
- Timezones
- Training time: 10AM – 5 PM MST, M-F
Role details
Responsibilities
- Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
Requirements
- Train and work remotely from approved states (Utah, North Carolina and Texas)
- 100% attendance is mandatory during the three-week training
- Full-time (40 hours per week)
- Required weekend shift
- Answer incoming customer chats concurrently (2-3 at a time)
Application
Please mention the word ASSUREDLY and tag RMjAwMTo0MWQwOjQwNDoyMDA6Ojg1Mjk= when applying to show you read the job post completely (#RMjAwMTo0MWQwOjQwNDoyMDA6Ojg1Mjk=).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- ats
Company context
make it simpler, easier, and more accessible for people to get the vision care they need
- Product
- vision care; contact lenses
- Industry
- customer support, sales, marketing, finance, education
Description
Who we are: SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. Why you want this job: At 1-800 Contacts, ordering and obtaining contact lenses should be simple and affordable. The Digital Associate role interacts with customers through chat and email. This is not just another call center job. Start Date: June 29th, 2026. Train and work remotely from approved states (Utah, North Carolina and Texas). Training: Three weeks (10AM – 5 PM MST, M-F). 100% attendance is mandatory. Full-time (40 hours per week). Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts depending on staffing needs. Starting base pay: $15.00 per hour + bonus potential up to $6/hr. Required weekend shift. What you’ll do: Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more.
Similar jobs
-
Loading similar jobs...