Pencil

At Pencil, the Director, Customer Success leads a strategic enterprise partnership with Target’s North American business. Own the end-to-end senior post-sale relationship, oversee a cross-functional account pod (Customer Success, Technical Solutions, Production, Product, Commercial), drive adoption, operational excellence, retention, workflow transformation initiatives, and quarterly business reviews. Directly manage a Senior Customer Success Manager and manage a Senior Customer Success and Technical Manager, reporting into VP, Customer Success. Partner with Technical and Production leadership for onboarding, implementation, enablement, scalability, and customer health/adoption metrics. Support enterprise change management, renewals, expansions, and strategic planning for enterprise service models. Preference for Eastern Time Zone.