View on Hacker News
Roles
Tech stack
Required
Location
Dallas, TX
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote scope
- onsite
Role details
Responsibilities
- Help with day-to-day NOC operations
- Provide client infrastructure support
- Perform alert triage
- Troubleshoot network issues
- Troubleshoot server alerts
- Manage and respond to firewall-related issues
- Work with tickets and maintain documentation
- Keep systems online
- Improve the NOC process
- Respond to issues quickly
- Build better operational workflows as the team grows
Requirements
- Enjoy digging into network issues
- Experience working with day-to-day NOC operations
- Ability to work through server alerts, firewalls, tickets, and documentation
- Interest in operational details that keep businesses running
Application
Applying: email me and let me know why you want to work with us.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
Company context
Helping businesses keep their infrastructure stable, secure, and running day to day.
- Product
- Managed IT services for businesses
- Industry
- Managed IT services
- HQ
- Dallas, TX
Contact
Ian
Description
Root Managed Services is a managed IT services provider focused on helping businesses keep their infrastructure stable, secure, and running day to day. The company is hiring a network engineer for hands-on day-to-day NOC operations, including client infrastructure support, alert triage, troubleshooting, and keeping systems online. The role includes digging into network issues, server alerts, firewalls, tickets, documentation, and operational details. Work spans networking, servers, workstations, monitoring, ticketing, backups, security, and client communications, with an emphasis on improving NOC process, responding to issues quickly, and building operational workflows.
Similar jobs
-
Loading similar jobs...