View on Remote OK
Roles
Compensation
Competitive salary based on experience.
- Salary period
- unclear
- Location basis
- based on experience
Benefits
- Long-term opportunity
Tech stack
Nice to have
Location
หà¹à¸²à¸à¸à¸±à¸à¸£,
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote
- Remote scope
- unclear
Role details
Responsibilities
- Respond to customer inquiries via live chat and email
- Troubleshoot basic software issues
- Escalate technical problems when needed
- Maintain a high level of customer satisfaction
- Document customer feedback and common issues
- Work closely with our support and operations teams
Requirements
- Previous experience in chat and email support for a software or SaaS company
- Excellent written English
- Strong communication and problem-solving skills
- Ability to work independently
- Reliable internet connection and computer
Application
Please send your resume and a brief introduction with details of your previous support experience. Please mention the word KEENLY and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely.
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- not required
- Apply flow
- external
Company context
- Product
- Software
- Industry
- SaaS
Description
We are looking for an experienced Chat Support Specialist to join our software company full-time. You will be responsible for assisting customers via live chat and email, answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software. Responsibilities: - Respond to customer inquiries via live chat and email - Troubleshoot basic software issues - Escalate technical problems when needed - Maintain a high level of customer satisfaction - Document customer feedback and common issues - Work closely with our support and operations teams Requirements: - Previous experience in chat and email support for a software or SaaS company - Excellent written English - Strong communication and problem-solving skills - Ability to work independently - Reliable internet connection and computer - Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus Position Details: - Full-time remote role - Long-term opportunity - Competitive salary based on experience How to Apply: - Please send your resume and a brief introduction with details of your previous support experience - Please mention the word KEENLY and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
Similar jobs
-
Loading similar jobs...