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Roles
Compensation
USD 15 - 23
Full-time direct hire; $19.00/hour stated; starting pay range $15.00 - $23.00 USD hourly. Benefits include EAP, Mental Health Support, Medical Advice Line, and 401(k) matching.
- Salary period
- hourly
- Location basis
- USA, CO, Virtual Location - Colorado
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
Tech stack
Required
Nice to have
Location
Colorado, Colorado, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Fully remote position; remote call center environment. Call center hours 7am-9pm CST, 7 days a week. Candidate location restrictions may apply. Requires wired, high-speed internet with modem/router Ethernet port (no satellite internet or Wi-Fi).
- Remote scope
- timezone-limited
- Timezones
- Work within call center hours 7am-9pm CST, 7 days a week, Flexible to shifts including nights/weekends/holidays/OT peak
Role details
Responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner
- Communicate with customers through email, phone, live chat and/or social media
- Provide customers with critical service and product information to ensure customer satisfaction
- Demonstrate sound understanding and comprehensive knowledge of Shopbop’s full range of products and services
- Handle customer inquiries and/or cases through different channels in a timely and professional manner
- Make decisions considering policies and procedures within the Service Level Agreement
- Ensure clear and accurate data capture and be able to provide quantitative and qualitative insights of customers’ voices
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with domestic and international issues
Requirements
- Experience using English communication skills, both written and verbal
- Experience in resolving conflicts and setting appropriate expectations with customers
- Ability to work a flexible schedule/shift/work area including weekends, nights, and/or holidays
- Experience working in fast-paced environments and managing workload during times of stress/escalated activity
- Knowledge of Windows desktop environment
- Use of Word, Excel, Internet Explorer, and Firefox
- High School diploma or equivalent
- 2+ years within a luxury customer service-focused environment, such as contact center and/or luxury retail
- Direct customer phone/email experience
- Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
- Ability to meet Shopbop and Amazon Customer Contact Center Guidelines, including using a wired, high-speed Internet connection with a modem or router with an Ethernet port (no satellite internet or Wi-Fi)
Application
Please mention the word **BREAKTHROUGHS** and tag RMTM4LjIwMS4xMjcuMTgx when applying to show you read the job post completely (#RMTM4LjIwMS4xMjcuMTgx). Beta feature to avoid spam applicants.
- Deadline
- Jun 21, 2026
- Portfolio
- unclear
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
Company context
- Product
- Online fashion shopping destination (Shopbop)
- Industry
- unclear
- HQ
- Madison, WI
Description
Shopbop (fully integrated Amazon subsidiary) is seeking a Customer Support Specialist to field real-time calls in a remote call center environment from customers globally. This is a fully remote position; candidate location restrictions may apply. Role is full-time, direct hire. The company is a call center open 7am-9pm CST, 7 days a week, and candidates must be flexible to work a variety of shift assignments including nights/weekends/holidays/OT peak. Responsibilities include acting as a brand ambassador, resolving customer issues across multiple channels (email, phone, live chat and/or social media), providing service and product information, handling customer inquiries professionally, ensuring clear and accurate data capture and insights, using a variety of software programs to resolve inquiries, and assisting customers with domestic and international shipping issues via external shipping contractors. Basic qualifications include strong English communication, experience resolving conflicts, flexible schedule for weekends/nights/holidays, fast-paced environment experience, knowledge of Windows desktop and use of Word/Excel/IE/Firefox, high school diploma or equivalent, and 2+ years in a luxury customer service-focused environment with direct customer phone/email experience. Must be able to work entire shift at a desk using a computer with headset and camera when requested. Must follow connectivity requirements: wired, high-speed internet with a modem/router with Ethernet port (no satellite internet or Wi-Fi). Preferred qualifications include proficiency in basic math for refunds and applying discounts/promotional codes. Application requires mentioning **BREAKTHROUGHS** and tagging RMTM4LjIwMS4xMjcuMTgx (beta feature) and the job has an application deadline of Jun 21, 2026.
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