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Roles
Compensation
Bonus points: speak Spanish (no salary figures provided). Benefits include health (medical, dental, vision), 401(k) with company match, life insurance (basic, voluntary, AD&D), paid time off, maternity/paternity/parental leave, short-term and long-term disability, flexible scheduling, technology budget, employee stock option program.
- Equity
- Employee stock option program
- Bonus
- Bonus points mentioned (no monetary bonus specified)
Benefits
- Remote-first work environment for employees based in the United States
- Flexible scheduling
- Access to modern tools
- Dedicated technology budget
- Leading AI platforms
- Opportunities for rapid learning and professional development
- Skills-based career progression
- Collaborative, globally distributed team environment
- Comprehensive health benefits including medical, dental, and vision
- Retirement benefits including 401(k) plan and company match
- Life insurance including basic, voluntary, and AD&D
- Paid time off including vacation, sick leave, volunteer time and company-observed holidays
- Family-friendly benefits including maternity, paternity, parental leave
- Short-term and long-term disability benefits
- Employee stock option program
Tech stack
Required
Nice to have
Location
Denver, Colorado, United States
Work setup
- Employment
- full-time
- Level
- Mid-level
- Remote policy
- Fully remote work; based in the US Mountain or Central time zones.
- Remote scope
- country-limited
- Timezones
- US Mountain time zone, US Central time zone
Role details
Responsibilities
- Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
- Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
- Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions.
- Engage with the sales or partnership teammate to ensure timely resolution when the customer or partner is assigned.
- Support partners with POS reports, commissions reports, and inventory reports; troubleshoot issues; provide guidance as needed.
- Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
- Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
- Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
- Coordinate logistics for conferences, trade shows, and company-hosted events, including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
Requirements
- 2-4 years of customer service or account management experience
- Strong verbal and written communication skills
- Proficiency with invoicing tools and shipping logistics platforms is a plus
- Ability to work independently in a remote environment
- Familiarity with order fulfillment and logistics processes is a plus
- Extensive experience working with Salesforce and Slack
- Strong attention to detail and a commitment to accuracy; proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
Application
Please mention the word BETTER and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- GitHub
- not required
- Apply flow
- external
Company context
Making Things Happen, For a World That Works Together
Description
About Soracom At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. About The Role You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT. As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. Key Responsibilities - Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. - Ensure partner registrations and referred leads are entered and routed in an expeditious manner. - Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. - Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution. - Support partners with POS reports, commissions reports, and inventory reports; troubleshoot issues; provide guidance as needed. - Communicate with the partner and sales teams to ensure information is going where it needs to. - Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances. - Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements. - Coordinate logistics for conferences, trade shows, and company-hosted events, including vendor communication, travel arrangements, and on-site support for the sales and partnership teams. You will demonstrate Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results. Who You Are Relationship builder; strong communication skills; thrives in a fast-paced environment; enjoys problem-solving; excited about working across time zones and cultures; comfortable exploring and using emerging AI tools to enhance work. Requirements - 2-4 years of customer service or account management experience - Strong verbal and written communication skills - Proficiency with invoicing tools and shipping logistics platforms is a plus - Ability to work independently in a remote environment - Familiarity with order fulfillment and logistics processes is a plus - Extensive experience working with Salesforce and Slack Bonus Points - Speak Spanish - Worked with partners before as part of the sales cycle Location Fully remote work, based in the US Mountain or Central time zones. Benefits Remote-first work environment; flexible scheduling; dedicated technology budget and access to leading AI platforms; rapid learning and professional development; skills-based career progression; collaborative globally distributed team; comprehensive health benefits; retirement benefits (401(k) plan and company match); life insurance; paid time off; family-friendly benefits including maternity, paternity, parental leave; short-term and long-term disability; employee stock option program. Application note: Please mention the word BETTER and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
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