Assembled

Assembled is building software to transform and elevate customer support teams. We help industry leaders like Brooks Running, Stripe, and Zoom get the right person, at the right time, with the right answers in front of their end customers. More specifically, our workforce and BPO management products enable efficient staffing of support agents and BPOs (outsourcing partners), while our AI-powered agent assist speeds up responses and facilitates deeper coaching. Founded in 2018, we’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. Our New Products team - a 4-person group led by our co-founder & CTO - is focused on bringing Cal, our bot, to more of our customers and into public launch. Cal's currently in private beta with ~10 existing Assembled customers. This startup-within-a-startup operating cadence is described more deeply in this post: https://johnjianwang.medium.com/how-we-built-assembleds-new-products-team-1a975a132632