Transloadit

Hi, founder at Transloadit here. We just posted a vacancy for a Support Engineer today. To summarize: * excellent English * Node.js & command line experience * emphatic, patient, curious, helping others motivates you * 100% remote * $40/h * 32h/week, flexible but ±4h overlap with CE(S)T office time Transloadit is a file uploading and encoding service. Launched by three developers who met through open source in 2009, customers have been loving our API and top-notch support ever since. We're an open, remote, independent, small team, with a big footprint (or so I believe). Our engineers are changing how HTTP works (tus-v2), and wrote the number one open source file uploader (Uppy). We were the first to run Node.js in production, have shaped much of its early ecosystem (node-formidable, node-mysql), and employ a member of its Technical Steering Committee. GitHub partners with us to offer free transcoding services to students and teachers, and we partner with core contributors of FFmpeg, Nix, Prometheus and Jekyll intimately to advance the state of the art. Roughly 80% of our revenue is allocated towards open source, and we keep all of these efforts afloat with our commercial service: a REST API that developers integrate with to make light work of bulk importing, encoding, resizing, recognizing, rotating, or file thumbnailing – all fully automated. Our paying customers sign up, read docs, and integrate themselves, but, sometimes they run into issues, and this is where you would come in. You'll work closely with them, and our developers to ensure smooth onboarding, that any issues are filed and solved correctly and swiftly. We're looking for someone with coding experience, but enjoys balancing that with a lot of human interaction (be it through text), helping them succeed, and chooses tech support as a career. If this sounds interesting to you, please check out the full vacancy here: https://transloadit.com/blog/2022/01/job-support-engineer/ which also has information how to apply.