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Posted 2 weeks ago

Dart

Application Support Specialist

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Roles

Application Support Specialist

Compensation

Competitive salary and benefits including 100% employer-paid medical insurance premium; pension contributions (employee and employer); life insurance and long-term disability coverage (conditions apply); enhanced leave options (vacation, personal days, maternity, paternity); wellness screening day; continuing professional development opportunities after successful completion of a six-month probationary period.

Tech stack

Dynamics 365 Counterpoint Microsoft Azure POS devices Citrix Workplace Windows Server 2016 ITIL 4 Symphony Sage Active Directory CRM Microsoft Windows 11 Oracle Micros Power BI SharePoint Online Dynamics Business Central Power Pages Microsoft Windows 10 Dynamics GP Citrix remote desktop DNS Citrix application delivery PMWeb Power Automate Microsoft Power Platform ERP Dynamics 365 ERP & CRM Prophix Power Apps Dynamics 365 F&O

Location

George Town

Work setup

Employment
Full-time Employee
Level
Mid-level

Description

Dart is seeking an experienced Application Support Specialist to join its Information Technology Team. The role provides second-level application support, optimises business processes and enterprise systems, and delivers user training across multiple enterprise platforms. Requirements include a bachelor’s degree (or equivalent), ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals (or equivalent). A minimum of 5 years’ experience in ERP/business application or IT support focused on application management and business process optimisation is required. The role involves Citrix environments and Microsoft Azure, with SharePoint Online as an asset; strong knowledge of Windows 10/11 and Windows Server 2016+; Active Directory (user/group management, DNS, domain services); and familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps, Power Pages). Direct support/configuration experience with Microsoft Dynamics platforms (Dynamics GP, Dynamics 365 ERP & CRM, Business Central) is required, plus experience supporting other ERP/accounting systems (e.g., Sage). Responsibilities include monitoring/diagnosing second-level support for enterprise applications (Workplace, PMWeb, Prophix, Dynamics 365 F&O, Business Central/CRM, Sage, Counterpoint, Oracle Micros, Symphony), troubleshooting with vendors/internal teams, installing/updating software and service packs, configuring/deploying POS devices, maintaining documentation and software asset records, supporting business process improvement initiatives via configuration, ensuring alignment with organisational requirements, delivering end-user training, and mentoring junior team members. Compensation includes employer-paid medical insurance premiums, pension contributions, life insurance and long-term disability coverage, enhanced leave, wellness screening day, and professional development after a six-month probation period.

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