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Posted 2 weeks, 4 days ago

Ignition, Inc.

Mac MSP Help Desk Guru

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Roles

Mac MSP Help Desk Guru

Compensation

USD 50000 - 65000

Base salary $50,000–$65,000/yr depending on experience and local price index; senior candidates may be slotted higher. Benefits include medical/dental/vision, 401(k) with employer contribution, 2 weeks PTO annually to start, and a stipend for home internet.

Tech stack

Apple Business Manager Google Workspace SSO Intune Microsoft 365 endpoint tooling phishing filters Workspace ONE conference-room AV Microsoft admin consoles security keys Entra ID Apple ecosystem Meraki DNS YubiKey Okta MFA MDM macOS Slack Windows Zoom Jamf iOS

Location

Anywhere in the World

Work setup

Employment
Full-time Employee
Level
Junior

Description

Ignitionit.com is hiring a remote (work-from-home) Help Desk Technician / Mac MSP Help Desk Guru as the first voice for clients when something isn't working. Responsibilities include onboarding and offboarding employees (provisioning Macs, setting up Google Workspace/Microsoft 365, enrolling devices in MDM like Jamf/Intune/Workspace ONE), handling identity and access and troubleshooting, resolving email/DNS/phishing/password-related issues, supporting Zoom Room or conference-room AV setups over the phone, triaging tickets (phones answered quickly, emails not left to rot), and escalating when needed. Requires standard business hours in Eastern or Pacific time zones, a quiet workspace and reliable broadband, proven Apple aptitude, and at least 2 years of IT support experience. Technologies include macOS/iOS, Apple Business Manager, MDM, Google Workspace and Microsoft 365 admin consoles, SSO/MFA/security keys (Okta/Entra ID/YubiKey), security tools, Slack/Zoom, and endpoint/networking basics (e.g., Meraki). Compensation includes base salary range plus benefits and home internet stipend.

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