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Roles
Compensation
USD 16000 - 26000
USD $16k-$26k base + commission on expansion; fully remote; 40h/week; 20 days off/year; all tools and AI plans covered.
- Salary period
- yearly
- Location basis
- unclear
- Bonus
- Commission on expansion
Benefits
- Fully remote
- 40h/week
- 20 days off/year total
- All tools and AI plans covered
- Real input on product from day one
Tech stack
Required
Location
Brazil
Work setup
- Employment
- Full-time contract
- Level
- Senior
- Remote policy
- REMOTE (Brazil-based only) with comfort for US Eastern time-zone overlap
- Remote scope
- country-limited
- Timezones
- US Eastern time-zone overlap, US Eastern Time overlap
- Travel
- unclear
- Visa
- unclear
- Authorization
- unclear
Role details
Responsibilities
- Own onboarding
- Support customers
- Run QBRs
- Drive renewals
- Drive expansion
- Answer customer questions and use AI to turn each answer into material that feeds Wrenly's knowledge base so the next customer gets it instantly and the question never reaches your queue again.
- Turn founder-led onboarding into a repeatable system by capturing what makes it great in repeatable playbooks.
- Own customer quarterly business reviews (QBRs) to show each account what's working, surface what they're missing, and guide them to what's next.
- Triage tickets, investigate codebase, build workflows, write docs, and automate anything that can be using AI.
Requirements
- Based in Brazil
- Comfortable with US Eastern time-zone overlap
- Fluent written and spoken English
- 100+ hours of real hands-on experience building AI agents/automations
- 1-4 years in B2B SaaS customer success/account management is ideal (not required)
Application
Apply via https://www.wrenly.ai/hiring/csm (plus a short video from our co-founder).
- Email subject
- Resume, AI experience, and why you're a good fit
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- external
- Canonical URL
- https://www.wrenly.ai/hiring/csm
Company context
Wrenly meets your team where they already work, so feedback becomes a habit, not another HR tool collecting dust.
- Product
- HR and people-analytics SaaS for performance and engagement data with AI turning it into plans managers act on
- Industry
- HR / people-analytics SaaS
- Stage
- bootstrapped, profitable
Description
Wrenly is hiring its first CSM. You will own onboarding, support, QBRs, renewals and expansion, using AI as the primary tool. Claude will be used to triage tickets, investigate the codebase, write docs, and automate repetitive parts so the knowledge base answers the next customer before they ask. Requirements include being based in Brazil and comfortable with US Eastern time-zone overlap, fluent written and spoken English, and 100+ hours of real hands-on experience building AI agents/automations. B2B SaaS customer success/account management experience is ideal but not required. Compensation includes USD $16k-$26k base plus commission on expansion, fully remote, 40h/week, 20 days off/year, and all tools and AI plans covered. Application: use the provided hiring link (plus a short video from the co-founder).
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