View on Remote OK
Roles
Compensation
Comprehensive Medical Insurance. OpenUp platform for mental well-being. Cobee for flexible compensation (meals, transport, etc.). Language classes. Flexible work model. (No salary amount provided.)
- Salary period
- unclear
Benefits
- Comprehensive Medical Insurance.
- OpenUp platform for your mental well-being.
- Cobee for flexible compensation (meals, transport, etc.).
- Language classes to keep you growing.
- Flexible work model.
Tech stack
Required
Location
Remote
Work setup
- Employment
- full-time
- Level
- Senior
- Remote policy
- Remote (Source: Remote OK; Work arrangement: Remote). No timezone requirements stated.
- Remote scope
- unclear
Role details
Responsibilities
- Own your client portfolio and be accountable for their health, adoption, and value delivery.
- Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed.
- Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.
- Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.
- Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations.
- Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.
- Keep CRM and customer records accurate and up to date.
- Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest.
Requirements
- 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments.
- Experience in Retail or Workforce Management is a huge plus.
- Proven track record of driving software adoption, customer retention, and account growth.
- Strong analytical skills; comfortable working with data, building reports, and translating numbers into decisions.
- Knowledge of Excel and Power BI.
- Excellent communication and storytelling skills; ability to influence operational store managers and C-level executives.
- Empathy-driven approach combined with sharp problem-solving skills.
- Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.
- Experience with CRM tools (HubSpot, Vitally).
- Advanced English level (C1). French is a very strong plus.
Application
Please mention the word HONORING and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==).
- Portfolio
- not required
- GitHub
- not required
- Cover letter
- unclear
- Apply flow
- ats
Company context
In retail, every interaction counts; software created to synchronize customers and employees, using AI and machine learning to provide the right employee in the right place at the right time.
- Product
- Software for retail smart planning; synchronizing customers and employees; AI and machine learning for store workforce placement.
- Industry
- SaaS
- Stage
- fast-growing
Description
Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. How you'll make a difference - Own your client portfolio and be accountable for their health, adoption, and value delivery. - Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve & succeed. - Run structured value sessions — presenting KPI progress, identifying improvement opportunities, and recommending concrete actions. - Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow. - Lead Strategic Business Reviews tied to each customer's objectives and drive renewal and upsell conversations. - Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback. - Keep CRM and customer records accurate and up to date. - Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest. What we are looking for - Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus). - Proven track record of driving software adoption, customer retention, and account growth. - Strong analytical skills — you're comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary. - Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives. - An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations. - Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment. - Experience with CRM tools (HubSpot, Vitally). - Advanced English level (C1). French is a very strong plus. What we offer - A key role in a fast-growing international SaaS company. - A diverse, global team and collaborative culture. - Real ownership and autonomy to drive impact. - Beyond the Salary: Comprehensive Medical Insurance; OpenUp platform for your mental well-being; Cobee for flexible compensation (meals, transport, etc.); Language classes to keep you growing. - A flexible work model. Application instructions: Please mention the word HONORING and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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